Privacy policy

Your privacy matters to us. This policy explains what personal information we collect when you use the Sognare Beds website, how we use it, and what rights you have in relation to it. If you have any questions about this policy, please contact us.

Who We Are

Sognare Beds is a UK-based direct-to-consumer bed and mattress retailer operating at https://www.sognarebeds.co.uk. When we refer to Sognare Beds, we, us, or our in this policy, we mean the company that operates this website and processes your personal data.

What Information We Collect

We collect personal information when you place an order, create an account, contact us, or interact with our website. The information we collect includes:

Your full name
Your delivery address
Your email address
Your telephone number
Your payment details, processed securely through our payment provider
Your order history and communication with us
Technical data including your IP address, browser type, and pages visited on our website

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your order
To arrange delivery and communicate with you about your order status
To provide customer support and respond to queries
To send order confirmations, delivery updates, and other transactional communications
To process returns, refunds, and warranty claims
To improve our website and product offering based on how customers use our site
To comply with our legal obligations

Marketing Communications

We will only send you marketing emails if you have opted in to receive them. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

We do not sell your personal data to third parties for marketing purposes.

Sharing Your Information

We share your personal information with third parties only where necessary to fulfil your order or comply with legal obligations. This includes:

Delivery partners who fulfil your order
Payment processing providers including DivideBuy and Klarna
Our eCommerce platform provider, Shopify
Marketing and analytics tools used to improve our website

All third-party partners are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order data is typically retained for a minimum of 6 years in line with UK tax and accounting requirements.

Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

The right to access the personal data we hold about you
The right to correct inaccurate personal data
The right to request deletion of your personal data in certain circumstances
The right to object to or restrict how we process your data
The right to data portability

To exercise any of these rights, please contact us using the details below. We will respond to all valid requests within one month.

Email: Info@sognarebeds.co.uk
Phone: +447545363685

Our website uses cookies to improve your browsing experience, analyse site traffic, and support our marketing activity. Cookies are small text files stored on your device when you visit our website. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All payment transactions are processed through secure, encrypted systems. We do not store your full card details on our systems.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The version published on our website at the time of your visit is the current version. We recommend checking this page periodically.

If you have any questions about this privacy policy or how we handle your personal data, please contact us.

Email: Info@sognarebeds.co.uk
Phone: +447545363685

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.